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Informal Workers and Collective Action: A Global Perspective TC_Bestseller True happiness comes from theInformal Workers and Collective Action features nine cases of collective action to improve the status and working conditions of informal workers. Adrienne E. Eaton, Susan J. Schurman, and Martha A. Chen set the stage by defining informal work and describing the types of organizations that represent the interests of informal workers and the lessons that may be learned from the examples presented in the book. Cases from a diverse set of countriesBrazil,